Voicemail loses momentum
Customers with an immediate need may call the next business instead of waiting for a callback.
AI ANSWERING SERVICE FOR MENTAL HEALTH PRACTICES
Never Miss Another Call at Your Mental Health Practice
Melissa answers calls for mental health practices 24/7, handles common questions, captures every opportunity, and organizes the next step for your team.
No long-term contract. Plans start at $99 per month.
MORE THAN A MESSAGE SERVICE
Why growing mental health practices need a better way to answer
Customers expect a useful response when they call—not a beep, a generic script, or a callback hours later.
Traditional services take messages
Generic operators rarely know your services, availability, or the details your team needs to act.
Melissa keeps the call moving
Melissa answers common questions, captures structured details, and organizes the right next step 24/7.
THE COST OF MISSED CALLS
Every unanswered call can cost mental health practices a customer
When staff must choose between the caller and the patient in front of them, both experiences suffer. Melissa handles administrative intake so every caller receives a prompt response.
Staff are helping patients
The front desk is already on a call
A patient calls after hours
Morning call volume spikes
BUILT AROUND YOUR CALLS
Melissa can capture the services your customers request
Customize Melissa around your service area, business hours, scheduling rules, and the exact work your company performs.
New-patient inquiries
Appointment requests
Appointment changes
Office hours and directions
Referral messages
Billing questions
Routine patient messages
After-hours instructions
After every call
Contact details, request, urgency, and next step—all in one organized summary.
AN AI RECEPTIONIST FOR YOUR BUSINESS
A professional first response without adding another front-desk shift
Melissa is configured around your business—your hours, services, frequently asked questions, scheduling rules, and preferred call flow.
Knows your business
Uses the information and instructions you approve.
Answers around the clock
Handles calls during jobs, meetings, and after hours.
Captures useful details
Asks for the information your team needs to respond.
Keeps your team informed
Makes summaries and transcripts easy to review.
GO LIVE IN FOUR STEPS
Set up your answering service without changing how you run your business
- STEP 01
Create your account
Choose a plan and tell us the basics about your business.
- STEP 02
Configure Melissa
Add services, hours, FAQs, and the details to collect.
- STEP 03
Connect your calls
Use your Melissa number or forward your existing business line.
- STEP 04
Review every opportunity
Receive organized call details, summaries, and appointment requests.
One AI receptionist. Every new opportunity organized.
Melissa gives mental health practices a professional first response without requiring another full-time receptionist.
See plans and pricing24/7 professional call answering
Custom greeting and business instructions
Customer and lead information captured
Urgent requests clearly identified
Appointment requests organized
Call summaries, transcripts, and notifications
FREQUENTLY ASKED QUESTIONS
Questions from mental health practices
Can Melissa answer calls for mental health practices after hours?
Yes. Melissa can answer calls for mental health practices around the clock, including evenings and weekends, using the greeting and instructions you configure.
What information can Melissa collect for mental health practices?
Melissa can collect contact information, the reason for the call, urgency, scheduling preferences, and the industry-specific details your team needs.
Can Melissa schedule appointments for mental health practices?
Yes. Eligible plans can offer approved times from a connected calendar and capture confirmed appointment details according to your rules.
Can I keep my existing business phone number?
Yes. You can keep the number your customers already know and forward the calls you want Melissa to answer.
How does Melissa know what to say about my business?
You configure Melissa with your services, hours, service area, common questions, and call-handling rules so callers receive answers that match your business.
What happens after Melissa answers a call?
The call details, summary, and transcript are organized for your team so you can quickly review the request and take the appropriate next step.
START ANSWERING MORE CALLS
Give every customer a professional answer
Start your free 7-day trial and configure Melissa for your business.
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