Privacy Policy

1. Introduction

Melissa Answers provides AI-powered call answering, lead capture, customer intake, appointment scheduling, notifications, and related business services for contractors and service businesses. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website and services.

2. Information We Collect

We may collect information provided by account holders, businesses, callers, and website visitors, including:

• Name, email address, phone number, and account information
• Business name, services, service area, and business settings
• Customer names, addresses, contact details, and service requests
• Call recordings, transcripts, summaries, and call metadata
• Appointment requests and calendar availability
• Billing and subscription information
• Device, browser, IP address, and usage information

3. Call Recording and AI Processing

Calls handled through Melissa Answers may be recorded, transcribed, summarized, and processed using automated systems and artificial intelligence. Account holders are responsible for complying with applicable call-recording, consent, disclosure, and telecommunications laws in the locations where they operate and receive calls.

4. How We Use Information

We may use collected information to:

• Provide, operate, and improve Melissa Answers
• Answer calls and collect customer information
• Create leads, summaries, and appointment records
• Send notifications and customer confirmations
• Process subscriptions and payments
• Protect accounts and prevent abuse
• Provide customer support
• Comply with legal obligations

5. Service Providers

We may share information with third-party service providers that help us operate the service, including providers for telephony, artificial intelligence, cloud hosting, databases, email, payments, analytics, authentication, and calendar integrations. These providers may process information only as necessary to perform services on our behalf.

6. Information Sharing

We do not sell personal information. We may disclose information to service providers, when required by law, to protect our rights or users, during a business transaction, or when you direct or authorize us to do so.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable law. Retention periods may vary depending on the type of information and account settings.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of personal information. You may also be able to object to or restrict certain processing. Requests may be submitted using the contact information below.

10. Cookies and Analytics

We may use cookies and similar technologies for authentication, security, preferences, analytics, and improving the service. You can control some cookie settings through your browser.

11. Children's Privacy

Melissa Answers is intended for business use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

13. Contact Us

Questions or privacy requests may be sent to support@melissaanswers.com.