Voicemail loses momentum
Customers with an immediate need may call the next business instead of waiting for a callback.
AI RECEPTIONIST FOR HVAC COMPANIES
Never Miss Another Heating or Cooling Lead
Melissa answers peak-season calls, collects equipment and service details, and helps customers book the next available HVAC appointment.
No long-term contract. Plans start at $99 per month.
MORE THAN A MESSAGE SERVICE
Why growing HVAC companies need a better way to answer
Customers expect a useful response when they call—not a beep, a generic script, or a callback hours later.
Traditional services take messages
Generic operators rarely know your services, availability, or the details your team needs to act.
Melissa keeps the call moving
Melissa answers common questions, captures structured details, and organizes the right next step 24/7.
THE COST OF MISSED CALLS
Peak season should not mean unanswered calls
When temperatures spike or drop, every HVAC company gets busy. Melissa handles simultaneous inquiries so valuable repair and replacement leads do not go unanswered.
Your dispatcher is already on another call
Technicians are working in the field
Seasonal call volume surges
Customers call nights or weekends
BUILT AROUND YOUR CALLS
Melissa can capture the services your customers request
Customize Melissa around your service area, business hours, scheduling rules, and the exact work your company performs.
Air conditioning repair
Furnace repair
Heat pump service
HVAC replacement estimates
Seasonal maintenance
Indoor air quality
Ductwork inquiries
Emergency no-heat and no-cool calls
After every call
Contact details, request, urgency, and next step—all in one organized summary.
AN AI RECEPTIONIST FOR YOUR BUSINESS
A professional first response without adding another front-desk shift
Melissa is configured around your business—your hours, services, frequently asked questions, scheduling rules, and preferred call flow.
Knows your business
Uses the information and instructions you approve.
Answers around the clock
Handles calls during jobs, meetings, and after hours.
Captures useful details
Asks for the information your team needs to respond.
Keeps your team informed
Makes summaries and transcripts easy to review.
GO LIVE IN FOUR STEPS
Set up your answering service without changing how you run your business
- STEP 01
Create your account
Choose a plan and tell us the basics about your business.
- STEP 02
Configure Melissa
Add services, hours, FAQs, and the details to collect.
- STEP 03
Connect your calls
Use your Melissa number or forward your existing business line.
- STEP 04
Review every opportunity
Receive organized call details, summaries, and appointment requests.
One AI receptionist. Every new opportunity organized.
Melissa gives HVAC companies a professional first response without requiring another full-time receptionist.
See plans and pricingAnswers customer calls 24/7
Captures names, phone numbers, addresses, and service details
Qualifies new opportunities using your business rules
Sends organized lead summaries to your dashboard
Books appointments automatically on eligible plans
Keeps call recordings, summaries, and transcripts together
FREQUENTLY ASKED QUESTIONS
Questions from HVAC companies
Can Melissa handle seasonal HVAC call spikes?
Yes. Melissa can answer multiple inbound calls without requiring another full-time dispatcher.
Can Melissa ask whether the call is for heating or cooling?
Yes. Melissa can follow your customized intake flow and collect the equipment type, symptoms, property address, and preferred appointment time.
Can Melissa schedule maintenance and repair calls?
Yes. Eligible plans can automatically schedule appointments based on the hours and availability you configure.
START ANSWERING MORE CALLS
Give every customer a professional answer
Start your free 7-day trial and configure Melissa for your business.
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