Voicemail loses momentum
Customers with an immediate need may call the next business instead of waiting for a callback.
AI RECEPTIONIST FOR AUTO REPAIR SHOPS
Keep the Bays Moving Without Letting the Phone Ring
Melissa collects vehicle, symptom, and scheduling details while your service team stays focused on customers and repairs.
No long-term contract. Plans start at $99 per month.
MORE THAN A MESSAGE SERVICE
Why growing auto repair shops need a better way to answer
Customers expect a useful response when they call—not a beep, a generic script, or a callback hours later.
Traditional services take messages
Generic operators rarely know your services, availability, or the details your team needs to act.
Melissa keeps the call moving
Melissa answers common questions, captures structured details, and organizes the right next step 24/7.
THE COST OF MISSED CALLS
The service desk gets busy fast
When advisors are checking in vehicles or speaking with technicians, new calls often wait. Melissa captures the request so your team can respond with context.
Advisors are helping customers
The shop floor is noisy
A customer calls before opening
Several service requests arrive together
BUILT AROUND YOUR CALLS
Melissa can capture the services your customers request
Customize Melissa around your service area, business hours, scheduling rules, and the exact work your company performs.
Diagnostic requests
Oil changes
Brake service
Tire inquiries
Check-engine lights
Maintenance scheduling
Estimate follow-up
Towing and drop-off questions
After every call
Contact details, request, urgency, and next step—all in one organized summary.
AN AI RECEPTIONIST FOR YOUR BUSINESS
A professional first response without adding another front-desk shift
Melissa is configured around your business—your hours, services, frequently asked questions, scheduling rules, and preferred call flow.
Knows your business
Uses the information and instructions you approve.
Answers around the clock
Handles calls during jobs, meetings, and after hours.
Captures useful details
Asks for the information your team needs to respond.
Keeps your team informed
Makes summaries and transcripts easy to review.
GO LIVE IN FOUR STEPS
Set up your answering service without changing how you run your business
- STEP 01
Create your account
Choose a plan and tell us the basics about your business.
- STEP 02
Configure Melissa
Add services, hours, FAQs, and the details to collect.
- STEP 03
Connect your calls
Use your Melissa number or forward your existing business line.
- STEP 04
Review every opportunity
Receive organized call details, summaries, and appointment requests.
One AI receptionist. Every new opportunity organized.
Melissa gives auto repair shops a professional first response without requiring another full-time receptionist.
See plans and pricingAnswers customer calls 24/7
Captures names, contact details, and the reason for every call
Follows your business rules and custom intake questions
Sends organized call summaries to your dashboard
Books eligible appointments on connected calendars
Keeps summaries, transcripts, and recordings together
FREQUENTLY ASKED QUESTIONS
Questions from auto repair shops
Can Melissa collect vehicle information?
Yes. Melissa can ask for year, make, model, symptoms, warning lights, and preferred appointment timing.
Can Melissa schedule service?
Yes. Eligible plans can offer appointment times that match your configured availability.
Can Melissa distinguish maintenance from repairs?
Yes. Customize the intake questions for routine maintenance, diagnostics, repairs, estimates, and other request types.
START ANSWERING MORE CALLS
Give every customer a professional answer
Start your free 7-day trial and configure Melissa for your business.
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