1. Melissa answers
SampleM
Melissa
Thanks for calling Carter Law. This is Melissa. How can I help?
Caller
I’d like to schedule an estate planning consultation.
M
Melissa
Of course. May I have your first and last name and contact information?
AI RECEPTIONIST FOR LAW FIRMS
From first call to booked consultation.
See how Melissa handles a new client inquiry.
Answer · Capture · Schedule · Notify
1 of 4 · Call
Swipe to see each step
Illustrative workflow. Booking and emails follow your configuration.
7-day free trial. Plans start at $99 per month.
MORE THAN A MESSAGE SERVICE
Why growing law firms need a better way to answer
Customers expect a useful response when they call—not a beep, a generic script, or a callback hours later.
Voicemail loses momentum
Customers with an immediate need may call the next business instead of waiting for a callback.
Traditional services take messages
Generic operators rarely know your services, availability, or the details your team needs to act.
Melissa keeps the call moving
Melissa answers common questions, captures structured details, and organizes the right next step 24/7.
THE COST OF MISSED CALLS
Prospective clients often call the next firm that answers
A missed call can mean a missed matter. Melissa responds promptly, follows your intake instructions, and gives your team a structured summary without interrupting client work.
Attorneys are in court
Staff are helping another client
A prospect calls after hours
The caller needs the correct practice area
BUILT AROUND YOUR CALLS
Melissa can capture the services your customers request
Customize Melissa around your service area, business hours, scheduling rules, and the exact work your company performs.
New-client intake
Consultation requests
Practice-area screening
Existing-client messages
Case-status requests
Office directions
Appointment changes
After-hours calls
After every call
Contact details, request, urgency, and next step—all in one organized summary.
AN AI RECEPTIONIST FOR YOUR BUSINESS
A professional first response without adding another front-desk shift
Melissa is configured around your business—your hours, services, frequently asked questions, scheduling rules, and preferred call flow.
Knows your business
Uses the information and instructions you approve.
Answers around the clock
Handles calls during jobs, meetings, and after hours.
Captures useful details
Asks for the information your team needs to respond.
Keeps your team informed
Makes summaries and transcripts easy to review.
GO LIVE IN FOUR STEPS
Set up your answering service without changing how you run your business
- STEP 01
Create your account
Choose a plan and tell us the basics about your business.
- STEP 02
Configure Melissa
Add services, hours, FAQs, and the details to collect.
- STEP 03
Connect your calls
Use your Melissa number or forward your existing business line.
- STEP 04
Review every opportunity
Receive organized call details, summaries, and appointment requests.
One AI receptionist. Every new opportunity organized.
Melissa gives law firms a professional first response without requiring another full-time receptionist.
See plans and pricingAnswers customer calls 24/7
Captures names, contact details, and the reason for every call
Follows your business rules and custom intake questions
Sends organized call summaries to your dashboard
Books eligible appointments on connected calendars
Keeps summaries, transcripts, and recordings together
FREQUENTLY ASKED QUESTIONS
Questions from law firms
Can Melissa collect legal intake information?
Yes. You define the questions Melissa asks and the information your team needs for an initial follow-up.
Does Melissa provide legal advice?
No. Melissa handles administrative intake and messaging according to your instructions; she does not provide legal advice.
Can Melissa schedule consultations?
Yes. Eligible plans can offer approved consultation times from your connected calendar.
START ANSWERING MORE CALLS
Give every customer a professional answer
Start your free 7-day trial and configure Melissa for your business.
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