Voicemail loses momentum
Customers with an immediate need may call the next business instead of waiting for a callback.
AI RECEPTIONIST FOR MEDICAL PRACTICES
A More Responsive Front Door for Your Medical Practice
Melissa handles administrative call intake, captures appointment requests, and follows your instructions while staff support patients in the office.
No long-term contract. Plans start at $99 per month.
MORE THAN A MESSAGE SERVICE
Why growing medical practices need a better way to answer
Customers expect a useful response when they call—not a beep, a generic script, or a callback hours later.
Traditional services take messages
Generic operators rarely know your services, availability, or the details your team needs to act.
Melissa keeps the call moving
Melissa answers common questions, captures structured details, and organizes the right next step 24/7.
THE COST OF MISSED CALLS
Your staff should not have to choose between the phone and the patient
Melissa gives routine callers a prompt response and organizes administrative requests so your team can stay focused on in-person care.
Staff are checking in patients
The office is closed
Call volume peaks in the morning
A caller needs the correct administrative next step
BUILT AROUND YOUR CALLS
Melissa can capture the services your customers request
Customize Melissa around your service area, business hours, scheduling rules, and the exact work your company performs.
New-patient inquiries
Appointment requests
Appointment changes
Office hours and directions
Referral messages
Billing messages
Prescription messages
General administrative calls
After every call
Contact details, request, urgency, and next step—all in one organized summary.
AN AI RECEPTIONIST FOR YOUR BUSINESS
A professional first response without adding another front-desk shift
Melissa is configured around your business—your hours, services, frequently asked questions, scheduling rules, and preferred call flow.
Knows your business
Uses the information and instructions you approve.
Answers around the clock
Handles calls during jobs, meetings, and after hours.
Captures useful details
Asks for the information your team needs to respond.
Keeps your team informed
Makes summaries and transcripts easy to review.
GO LIVE IN FOUR STEPS
Set up your answering service without changing how you run your business
- STEP 01
Create your account
Choose a plan and tell us the basics about your business.
- STEP 02
Configure Melissa
Add services, hours, FAQs, and the details to collect.
- STEP 03
Connect your calls
Use your Melissa number or forward your existing business line.
- STEP 04
Review every opportunity
Receive organized call details, summaries, and appointment requests.
One AI receptionist. Every new opportunity organized.
Melissa gives medical practices a professional first response without requiring another full-time receptionist.
See plans and pricingAnswers customer calls 24/7
Captures names, contact details, and the reason for every call
Follows your business rules and custom intake questions
Sends organized call summaries to your dashboard
Books eligible appointments on connected calendars
Keeps summaries, transcripts, and recordings together
FREQUENTLY ASKED QUESTIONS
Questions from medical practices
Can Melissa answer medical questions?
Melissa is designed for administrative intake and follows your instructions; she does not diagnose, triage, or provide medical advice.
Can Melissa collect appointment requests?
Yes. She can capture contact details, visit reason, and availability, and eligible configurations can offer approved times.
How are urgent calls handled?
You define clear instructions for emergencies and urgent language, including directing callers to emergency services when appropriate.
START ANSWERING MORE CALLS
Give every customer a professional answer
Start your free 7-day trial and configure Melissa for your business.
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